Refund Policy

This Refund Policy explains when and how refunds are issued at Lora Resorts, Chikkaballapur. Refunds arise primarily from booking cancellations (governed by our Cancellation Policy), hotel-initiated changes, or service-related issues. Please read this policy together with our Terms & Conditions.

1. When Refunds Are Issued

You may be eligible for a refund (full or partial) in the following situations:

• Cancellation by Guest — as per the tiered refund schedule in our Cancellation Policy.
• Cancellation by the Hotel — full refund where the Hotel is unable to honour a confirmed booking due to overbooking, maintenance, or regulatory reasons.
• Force Majeure — partial or full refund (or rescheduling credit valid for 12 months) for documented force majeure events as defined in our Terms.
• Service Failure — proportionate refund if a service paid for in advance (e.g., spa, event package, meal plan) cannot be delivered, and a suitable substitute is not accepted by the guest.
• Double Charge / Payment Errors — full refund of any duplicate or erroneous charges, processed on priority once verified.

2. When Refunds Are Not Issued

• No-shows on the date of arrival without prior cancellation notice
• Early departure (unused nights are non-refundable)
• Cancellations less than 24 hours before check-in (per Cancellation Policy)
• Dissatisfaction not raised with the Front Desk during the stay, and where the Hotel was not given a reasonable opportunity to resolve the issue
• Charges for damages, smoking in non-smoking areas, lost keys, or other in-stay penalties
• Services availed in full (e.g., a completed meal, completed event)
• Bookings made through third-party platforms (refunds for these must be requested through that platform)

3. Refund Processing Timeline

Once a refund is approved by our team, it is initiated within 3 business days. The time it takes for the refund to reflect in your account depends on your original payment method:

Payment Method	Typical Refund Timeline
UPI (GPay, PhonePe, Paytm)	1 – 3 business days
Credit Card	5 – 10 business days
Debit Card	5 – 10 business days
Net Banking	3 – 7 business days
Wallets (Paytm, Amazon Pay)	1 – 3 business days
NEFT / IMPS / Bank Transfer	3 – 5 business days
Cash Bookings	By NEFT to provided bank account, within 7 business days

These timelines are indicative and may vary based on your bank or payment provider. We are not responsible for delays caused by the issuing bank.

4. Method of Refund

• Refunds are always credited to the original payment source used at the time of booking.
• If a refund to the original source is not technically possible (e.g., expired card, closed wallet account), we will request your bank details and process the refund via NEFT.
• We do not issue refunds in cash for bookings made via card, UPI, or online channels.

5. Currency & Exchange Rates

All refunds are processed in Indian Rupees (INR). For bookings made in foreign currency, the refund will be in INR at the prevailing exchange rate on the date of refund processing. Any difference due to exchange rate fluctuations between the date of booking and the date of refund is not borne by the Hotel.

6. GST & Taxes on Refunds

Any GST collected on a cancelled booking will be refunded proportionate to the refundable amount, in accordance with applicable GST rules. The Hotel will issue a credit note where required.

7. Partial Refunds & Adjustments

In cases where only a portion of a booking is refundable (e.g., partial-stay cancellation, partial-package non-delivery), the Hotel will:

• Calculate the eligible refund amount as per the applicable terms
• Deduct any add-on services already consumed (meals, spa, etc.)
• Send a written breakdown of the refund calculation along with the refund confirmation

8. How to Request a Refund

1. Email [email protected] with the subject "Refund Request – Booking ID #XXXX".
2. Include: your full name, booking confirmation number, original payment method, reason for refund request, and any supporting documents (medical certificate, travel restriction notice, etc., if applicable).
3. Our team will acknowledge your request within 24 hours and confirm the eligible refund amount within 3 business days.
4. Once approved, the refund will be initiated as per the timelines in Section 3 above.

9. Third-Party Bookings

If you booked your stay through a third-party platform (MakeMyTrip, Booking.com, Agoda, Goibibo, Expedia, etc.), your refund must be processed through that platform. We are unable to issue refunds directly for these bookings as the payment was collected by the platform, not by the Hotel.

10. Disputes & Escalations

If you are not satisfied with the outcome of your refund request, please escalate as follows:

1. Email our Front Desk Manager at [email protected]
2. If unresolved within 7 working days, escalate to our Grievance Officer (details in our Privacy Policy)
3. Final disputes are subject to the exclusive jurisdiction of the courts of Chikkaballapur, Karnataka.

You may also seek redressal under the Consumer Protection Act, 2019 through the appropriate consumer forum.

11. Changes to This Policy

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Refund requests will be processed under the policy in effect at the time of the original booking.

12. Contact Us