Cancellation Policy

We understand that plans change. The following Cancellation Policy applies to all bookings made directly through our website, phone, email, or front desk at Lora Resorts. Bookings made via third-party platforms (MakeMyTrip, Booking.com, Agoda, Goibibo, etc.) are subject to the cancellation policy of that platform.

1. Standard Cancellation Tiers

The refund amount depends on how far in advance you cancel before your scheduled check-in date and time (12:00 PM IST):

All cancellation timings are calculated based on the check-in time of 12:00 PM IST on the date of arrival.

2. How to Cancel

To cancel a booking, please reach out to us through any of the following channels with your booking confirmation number:

• Email: [email protected]
• Phone: +91 XXXXX XXXXX (24-hour Front Desk)
• WhatsApp: +91 XXXXX XXXXX

A written cancellation confirmation will be emailed to you within 24 hours. The cancellation is only considered effective once this confirmation is issued.

3. Booking Modifications

• You may modify your booking (change dates, room type, or guest count) at no charge if requested at least 48 hours before check-in, subject to availability.
• Modifications within 48 hours of check-in will be treated as a cancellation and re-booking, and the standard cancellation tiers above will apply.
• If the modified booking is at a higher rate (peak season, upgraded room), the difference is payable. If at a lower rate, the difference is non-refundable.

4. Group & Long-Stay Bookings

Bookings of 4 or more rooms, convention hall events, or stays of 7 nights or more are subject to a separate cancellation policy. These bookings typically require:

• 30+ days before event date — 75% refund
• 15–30 days before event date — 50% refund
• Less than 15 days — No refund

Custom terms will be specified in your event/group booking agreement.

5. Peak Season & Blackout Dates

The following periods are considered Peak Season and are subject to stricter cancellation terms (typically 14 days advance notice for any refund):

• Christmas & New Year (20 Dec – 3 Jan)
• Long weekends, public holidays, and festival weeks (Diwali, Christmas, Eid, Sankranti)
• Karnataka school summer holidays (April – May)

Specific dates will be highlighted at the time of booking.

6. No-Show Policy

If you do not arrive on your scheduled check-in date and have not communicated a cancellation in advance, the booking will be marked as a "No-Show" after 11:59 PM on the date of arrival. No refund will be issued for no-shows, and the room will be released for resale.

7. Early Departure

If you check out earlier than your scheduled departure date, the unused nights will be charged at the booked rate and are non-refundable. We request guests to inform the Front Desk in advance if their plans change.

8. Force Majeure Cancellations

If your booking is affected by events beyond your or our reasonable control — including but not limited to:

• Government-imposed travel restrictions or lockdowns
• Natural disasters (floods, earthquakes, cyclones)
• Pandemic-related advisories
• Major civil unrest or terrorist activity in the region
• Sudden, documented medical emergencies (with valid hospital records)

— we will work with you to either reschedule your stay (valid up to 12 months) at no additional cost, or issue a refund. Each case will be evaluated individually and supporting documents may be requested.

9. Hotel-Initiated Cancellation

In rare circumstances, the Hotel may need to cancel a confirmed booking due to operational issues (overbooking, maintenance emergencies, regulatory directives). In such cases:

• A full refund of the booking amount will be issued, OR
• The Hotel will arrange comparable accommodation at no extra cost to you, OR
• The booking will be rescheduled to a mutually agreeable date.

10. Refunds

All refunds arising from cancellations are processed in accordance with our Refund Policy. Please review that page for processing timelines and methods.

11. Disputes

Any dispute related to cancellation or refund shall first be raised with our Front Desk Manager or via email at [email protected]. We commit to responding within 48 hours and resolving disputes within 14 working days. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Chikkaballapur, Karnataka.

12. Contact Us